Shipping and Insurance Policy
01.
Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.
02.
Once you place an order on thescentplug.com, you will receive an order confirmation email. This email serves as an acknowledgment that we have received your order and includes a summary of the items purchased, payment details, and your chosen shipping method.
03.
Please review the confirmation email carefully. If you notice any discrepancies or errors, contact us immediately at customercare@thescentplug.com to make any necessary corrections.
04.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
05.
Orders containing both pre-order items and in-stock items will be shipped together once all items are available. We do not ship them separately.
Opting Out: If the buyer chooses not to opt for shipping protection at checkout, TheScentPlug will not be liable for any loss, damage, or theft that may occur during the transit of the purchased items.
Porch Pirate or Friendly Neighborhood Fraud: In the unfortunate event of porch pirate incidents or friendly neighborhood fraud (instances where the tracking claims the package is delivered, but the buyer disputes it), specific procedures will be followed. A insurance claim for a stolen package must be reported within 48 hours of delivery.
Proof of Theft: To initiate an insurance claim in such cases, we would require the buyer to provide proof of theft. This could include photographic evidence, video footage, or any other relevant documentation demonstrating the occurrence of theft.
Failure to Provide Proof or Police Report: If the buyer fails to provide any proof TheScentPlug will not be held liable, even if the buyer had initially opted for shipping protection.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We value your shopping experience and strive to provide convenient and cost-effective shipping options. If you have any questions or require further clarification about our Free USPS Ground Shipping offer, feel free to reach out to our dedicated team at customercare@thescentplug.com. We're here to assist you.
USPS Ground Shipping for Domestic Orders - Terms and Conditions:
We're excited to offer Free USPS Ground Shipping for all Domestic orders over the threshold $100.00 and up (excluding taxes), delivering the convenience of complimentary shipping to customers anywhere in the United States
Terms and conditions for all USPS Ground Shipping:
- Eligibility: This offer is exclusively valid for domestic orders within the United States.
- No Coupons Needed: Enjoy the benefits of free shipping for orders over the threshold $100 and up without the need for coupons or promotional codes.
- Exclusions: Orders eligible for Free USPS Ground Shipping exclude purchases of E-Gift Certificates, Gift-Wrapping, additional shipping and handling charges, and any applicable taxes.
- Non-Transferable: Free shipping does not apply to previous purchases and cannot be redeemed for cash.
- Offer Adjustment: In cases of returns, exchanges, or cancellations, this offer may be subject to alteration. thescentplug.com reserves the right to adjust or discontinue this offer at any time without prior notice.
Additional Information
Shipping Carrier Delays
Shipping Carrier Delays
thescentplug.com partners with reputable shipping carriers to ensure timely delivery of orders. However, please be aware that once a package is in the possession of the selected shipping carrier, we are not responsible for any delays that may occur during transit. This includes, but is not limited to, delays due to weather conditions, natural disasters, customs processing, or other unforeseen circumstances.
While we make every effort to provide accurate delivery estimates, shipping times are provided by the carrier and may vary depending on the destination and other factors beyond our control. Therefore, we cannot guarantee the exact delivery date of your package.
In the event of a shipping delay caused by the carrier, thescentplug.com will not be held liable for any resulting inconvenience or loss. Customers acknowledge and accept that late delivery of a package does not entitle them to a refund or compensation from thescentplug.com.
We recommend that customers track their shipments using the provided tracking information and contact the shipping carrier directly for updates on the status of their delivery. If you have any concerns about the delivery of your package, please don't hesitate to reach out to our customer support team for assistance.
Cancellation Charges
Cancellation Charges
General Rule: In cases of cancellations, the customer is responsible for all shipping and handling charges if the order has already shipped.
Exceptions: Even if there were no initial shipping fees connected to the order (e.g., free domestic shipping with $100 and above, or purchases made with Store Credit), the customer will still be held responsible for all shipping charges of returned items.
Canceled Orders: 3% will be charged for any cancelled order not shipped yet. This is to cover transactional / refund fees incured.
In-Transit Orders: We cannot process claims, refunds, or additional requests once a package is in transit with the carrier.
Insurance Claims
Insurance Claims
If an order issue is filed through an insurance claim (for lost, damaged, or stolen packages), please note that refunds will not be issued once the claim has been processed and closed.
Once an insurance claim is finalized, TheScentPlug can only offer either a replacement item or store credit—not a monetary refund. This ensures that all claims are handled fairly and in accordance with carrier and insurance regulations.
We appreciate your understanding and cooperation as this policy helps us maintain accountability and consistency with all shipping and insurance partners.
Additional Legal Considerations
Additional Legal Considerations
Force Majeure: Clarify that TheScentPlug is not responsible for delays or failures in delivery caused by events beyond its control, such as natural disasters, strikes, or other force majeure circumstances.
Terms Acceptance: Specify that by making a purchase and accepting the terms of the shipping and insurance policies, the customer acknowledges and agrees to abide by these terms.
Modification Clause: Communicate that TheScentPlug reserves the right to modify or update these policies, and customers should periodically review them for any changes.
